UX Management: Developing and Growing Yourself and a Team of User Experience Professionals
with Margaret Hanley, formerly of the BBC. Sunday, October 21, 1:00-4:30 PM
Many people who move into a Management role within a User Experience (UX) group are left to work out by themselves ways to lead, manage and develop both their team and their practice. We are not given the guidance on how to create favourable circumstances where our staff can work or shown how to […]
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(4)Experience Strategies — The Key to Long-term Design Value
with Jesse James Garret, Adaptive Path. Monday, October 22, 9:00-9:45PM
About Jesse James Garrett
Jesse James Garrett is President and a founding partner of Adaptive Path. He is author of The Elements of User Experience (New Riders), and is recognized as a pioneer in the field of information architecture. Jesse’s clients include AT&T, Intel, Crayola, Hewlett-Packard, Motorola, and National Public Radio.
Since starting in the Internet industry […]
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(6)Keynote
with Lou Carbone, CEO of Experience Engineering. Monday, October 22, 9:45-10:45 AM
Experience thought leader and author Lou Carbone will change the way you think about customer experience forever. His message to business leaders and professionals is simple: Create customers that come back and customers that tell others, by connecting emotionally with them through the experiences you deliver.
Carbone urges business to focus on managing experience “clues”, conscious […]
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(6)What Does a UX Manager Have to do With Strategy?
with Margaret Hanley, formerly of BBC. Monday, October 22, 11:15-11:45 PM
When you are part of a large development group with people organised into their disciplines, the managers find themselves lost in the day-to-day of projects, but wanting to contribute more to the strategy of developing the products you and your team are designing experiences.
This presentation addresses:
What is strategy from a UX point of view?
Strategy and […]
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(6)New Design in an Old Company: Building a UX Team in a Transitional Environment
with Khoi Vinh, NY Times. Tuesday, October 22, 11:45-12:30 PM
NYTimes.com Design Director Khoi Vinh draws lessons from how he assembled a small, capable and enthusiastic design team inside a large organization facing enormous transitional challenges. Building on a foundation of good user experience practice, Vinh will look at designing new products in a fluid environment, focusing on core strengths while avoiding distractions, and creating […]
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(5)Integrating Design in Your Organization
with Kim Goodwin, Cooper. Tuesday, October 22, 2:00-2:45 PM
More and more companies are beginning to realize that their relationships with customers–and therefore customers’ impressions of their brands–are almost entirely mediated by technology, such as digital products, Web sites, and automated telephone systems. As a result, more companies are also realizing that interaction and experience design should be a core part of their business.
Unfortunately, […]
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(3)Making a Creative Space: Lessons from the Neo-Futurists
with Sarah Nelson and Sharon Greene, Adaptive Path and The Neo Futurists. Monday, October 22, 2:45-3:30 PM
Sustaining a collaborative environment where designers can consistently produce high quality work is an ongoing challenge for design managers. We are not the first to face this problem. Our colleagues in other creative disciplines have developed effective ways to support dynamic work environments. From them, we can gain insight into our own work. The Neo-Futurists, […]
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(5)How Emotion Transforms Experience
with Ryan Armbruster, Mayo Clinic. Monday, October 22, 4:15-5:00 PM
The healthcare experience is a physical and emotional journey. The experience deals with human well-being, and is literally often a matter of life or death. Yet, even in the most remarkably emotional industry, many organizations develop and implement services that remove consideration of human emotions. Why? Incorporating human needs and emotions can add significant complexity […]
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(6)Panel
with Jesse James Garrett, Adaptive Path. Monday, October 22, 5:00-5:45PM
About Jesse James Garrett
Jesse James Garrett is President and a founding partner of Adaptive Path. He is author of The Elements of User Experience (New Riders), and is recognized as a pioneer in the field of information architecture. Jesse’s clients include AT&T, Intel, Crayola, Hewlett-Packard, Motorola, and National Public Radio.
Since starting in the Internet industry […]
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(4)Strategies for Successful Service Innovation
with Mark Jones, IDEO. Tuesday, October 23, 9:15-10:00 AM
Nearly every service company wants to introduce market-changing new services. But innovation is rare among service companies, much less new services that dramatically change the marketplace. There are several factors contributing to this lack of innovation: service companies are typically siloed, there are many competing agendas, and change is expensive in service companies, so safe […]
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(5)Building a Creative Culture
with Chris Conley, Gravity Tank. Tuesday, October 23, 10:00-10:45 AM
Most professionals, especially those managing experience, desire a work environment that is stimulating and productive. However, most exist in an environment best described as frenetic. Many find they are working harder than ever and yet aren’t deriving much professional satisfaction. In this presentation, Chris will present his work on the values and behaviors that underlie […]
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(8)Useful, Usable and Desirable: How Whirlpool Finds Balance in Product Development
with Sara Ulius-Sabel, Whirlpool. Tuesday, October 23, 2007, 11:15-11:45 AM
In this talk, Ulius-Sabel presents a glimpse into Whirlpool’s product development process through the lens of designing “Useful, Usable, and Desirable” products. They will present examples of how Whirlpool creates useful, usable, and desirable products, including discussion of some of the orthodoxies, challenges, and shifting market and user trends that surround these dimensions. Design metrics […]
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(2)Wine Made Simple: The Best Cellars Story
with Joshua Wesson, Best Cellars. Tuesday, October 23, 11:45-12:30 PM
Unconventional, yet based on an intuitively obvious idea, Best Cellars revolutionized wine retailing through the creation of a store environment in which novice drinkers felt as comfortable as collectors in making their choices. The founding concept was simple enough: offer a small, but expert selection of wines for everyday drinking, price them affordably and then […]
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(4)Stop Putting Lipstick on the Pig
with Irene Au, Google. Tuesday, October 23, 2:00-2:45 PM
Can User Experience teams really be successful in-house? User Experience teams are often involved too late in the development process to have an effective impact. As a result, teams feel they are left to “clean up” the interface. User Experience pundits claim companies need a Chief Design Officer to create successful, compelling user experiences. Yet, […]
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(4)The Long Wow
with Brandon Schauer, Adaptive Path. Tuesday, October 23, 2:45-3:30 PM
About Brandon Schauer
Brandon Schauer is an Experience Design Director for Adaptive Path. He speaks on, writes about, and practices design as a means to create value. He has a decade of experience developing new user experiences on the Web, desktops, and products. His passion for finding and understanding the unmet needs of customers has led […]
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(2)The Myths of Innovation
with Scott Berkun, author, The Myths of Innovation. Tuesday, October 23, 4:15-5:00 PM
About Scott Berkun
Scott Berkun is an author and public speaker. He worked on the Internet Explorer team at Microsoft from 1994-1998, and left the company in 2003 to write books and live an indepedent life. He wrote the bestselling The Art of Project Management (O’Reilly 2005) and his most recent book, The Myths of Innovation […]
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(5)Panel
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with Peter Merholz, Adaptive Path.
About Peter Merholz
Peter Merholz is President and one of the founders of Adaptive Path. For more than six years, Peter has been instrumental in developing Adaptive Path’s ability to provide world-class consulting, training and public events.
At Adaptive Path, Peter began with a focus on information architecture, and over time expanded his knowledge to include product […]
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(3)Keynotes
- Keynote
Lou Carbone, Experience Engineering, CEO
Sessions
- UX Management: Developing and Growing Yourself and a Team of User Experience Professionals
Margaret Hanley, formerly of the BBC - Experience Strategies — The Key to Long-term Design Value
Jesse James Garret, Adaptive Path - What Does a UX Manager Have to do With Strategy?
Margaret Hanley, formerly of BBC - New Design in an Old Company: Building a UX Team in a Transitional Environment
Khoi Vinh, NY Times - Integrating Design in Your Organization
Kim Goodwin, Cooper - Making a Creative Space: Lessons from the Neo-Futurists
Sarah Nelson, Adaptive Path - How Emotion Transforms Experience
Ryan Armbruster, Mayo Clinic - Panel
Jesse James Garrett, Adaptive Path - Strategies for Successful Service Innovation
Mark Jones, IDEO - Building a Creative Culture
Chris Conley, Gravity Tank - Useful, Usable and Desirable: How Whirlpool Finds Balance in Product Development
Sara Ulius-Sabel, Whirlpool - Stop Putting Lipstick on the Pig
Joshua Wesson, Best Cellars - Wine Made Simple: The Best Cellars Story
Irene Au, Google - The Long Wow
Brandon Schauer, Adaptive Path - The Myths of Innovation
Scott Berkun, author - Panel
Peter Merholz, Adaptive Path